Refund policy

You may request a return or exchange within 14 days of receiving your product, subject to applicable law and the conditions described below.

Please contact us before returning any product so that we can provide the appropriate return instructions. Do not send products directly to the manufacturer.

Return eligibility

To be eligible for a return, the following conditions must be met:

• The product has not been used.
• The product is in the same condition in which it was received, without damage or missing parts.
• The product is returned in its original packaging.
• A receipt or other proof of purchase is provided.

Non-returnable products

The following products are generally not eligible for return:

• Gift cards.
• Products purchased during seasonal sales or special promotions, unless applicable law provides otherwise.

Partial refunds

Depending on the circumstances and applicable law, only a partial refund may be granted in certain cases, including:

• A product that is not in its original condition, is damaged or has missing parts for reasons not caused by an error on our part.
• A product returned after the return period stated in this policy.

Refund processing

After receiving and inspecting the returned product, we will email you to confirm receipt and notify you whether your refund request has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase. The time required for the credit to appear may vary depending on your credit-card company, bank or payment provider.

Late or missing refunds

If your refund has been approved but has not yet appeared:

• Check your bank account or credit-card statement again.
• Contact your credit-card company, as additional processing time may be required.
• If necessary, contact your bank or payment provider for further information.

If you have completed these checks and still have not received your refund, contact us at customer.service@shukha.biz .

Defective, damaged or incorrect products

If you receive a defective, damaged or incorrect product, contact us as soon as possible and provide your order number. We may also request photographs of the product and its packaging.

After receiving confirmation and return instructions from us, send the product to:

Sh. Shukha Chain Stores 2007 Ltd.
Ein Dor 20, Haifa, Israel

Exchanges

Products may be exchanged if they are defective, damaged or incorrect. Contact us before sending a product so that we can review your request and provide return instructions.

Gifts

If the product was marked as a gift when purchased and sent directly to the recipient, gift credit for the value of the returned product may be issued after the product is received and inspected.

If the product was not marked as a gift, or if the purchaser received it before giving it to the recipient, the refund will be issued to the original purchaser’s payment method.

Return shipping

After contacting us and receiving return instructions, send the returned product to:

Sh. Shukha Chain Stores 2007 Ltd.
Ein Dor 20, Haifa, Israel

Return-shipping costs are the customer’s responsibility and are non-refundable, unless the return results from a defective or incorrect product, an error on our part, or applicable law provides otherwise.

For products valued above ILS 300, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of a product sent without tracking.

Consumer rights

Nothing in this policy limits any consumer rights provided under applicable Israeli law.